If an item is damaged during transportation by Ace Executive Van Lines, then Ace Executive Van Lines responsibility is limited to the cost of repairs to the shipment. Ace Executive Van Lines may, at their sole option, cause any damaged item(s) to be repaired or restored by their designee and such repair and/or restoration shall exonerate Ace Executive Van Lines from any further claims or damages whatsoever. Ace Executive Van Lines will not be held responsible for any items that are not wrapped, packaged or crated by Ace Executive Van Lines unless there is conspicuous and corresponding evident damage to the outside of the container, box, crate, or wrappings. Ace Executive Van Lines is not liable for loss, damage, delay, mis-delivery, or non-delivery not caused by its own negligence; or any loss, damage, delay, mis-delivery, or non-delivery caused by the act, default, or omission of consignee, consignor or any other party who claims interest in the shipment, the nature of the shipment or any defect, or any characteristic thereof; acts of God, perils of the air, public enemies, public authorities acting with actual or apparent authority of law, acts or omissions of customs or quarantine officials, riots, strikes or other local disputes, civil commotion, hazard incident to a state of war, weather conditions or mechanical delay of the aircraft or acts or omissions of any person other than Ace Executive Van Lines including compliance with delivery instruction from shipper or consignee, any mechanical failure of any electronics, musical instruments, appliances, clocks, radios, cameras, or other mechanical or electronic items of any kind or nature, any claims for damage where such damage recurred in a place where prior damage was previously repaired or restored, any claims or damages resulting from or to finishes incompletely or adequately cured or dried, or which were previously broken down from age, abuse, or otherwise, any claims for loss or damage to abandoned goods or for shipments refused, delayed, redelivered, mis-delivered, or not delivered by any reason of the fault of customer, whether in the possession of Ace Executive Van Lines, Carrier, or any third party, any internal, unsecured, or insufficiently secured, or other inherent vice contained within item(s) shipped which results in damage to item(s), spoilage, contamination, freezing, rusting, extremes of temperature or air pressure, shrinkage, evaporation, change in flavor, appearance, or texture.

Consequential Damages

Ace Executive Van Lines shall not be liable in any event for any special, incidental, or consequential damages, including but not limited to, loss of profits, interest, or income whether or not carrier had knowledge that such damages might be incurred.

Report of Loss

Customer must report with an email a notice of loss due to damage or shortage within five (5) days of delivery to info@AceExecutiveVanLines.com

If you have questions regarding this policy, or need help interpreting the legal terminology, please feel free to give us a call during business hours.